Question 1

I Want To Amend The Style Of My Custom Box That I Have Ordered, Can I Do That?

Accepted Answer

We fully give you the chance to modify the design of your custom box. We do it within 2 to 3 days since you have ordered it. After three days of order placing, we can not modify your boxes because we send it to the production house, and there is no chance to amend it as the template is installed in the machines, and the printing process has started.

Question 2

Can I Give You My Own Artwork For The Designing Of Custom Box?

Accepted Answer

Yes, for sure, you can give us your artwork so that we can design custom boxes. Just send us the sample in the soft form of Adobe or other extensions so that we can modify it physically. You will love the outcome and our effort to please you.

Question 3

Do You Have Templates Or Samples Of Your Work/boxes?

Accepted Answer

Yes, we have our archive of various template boxes. You can choose from the previously existing samples because there is a wide range available. Also, you can let us know if you want to have some changes made on the boxes.

Question 4

How Will I Know When My Order Has Been Shipped?

Accepted Answer

Once your order has been shipped from our end, our customer care representative will notify you. Thus, we will keep you aware of the whereabouts of your order.

Question 5

Why Do You Need Dimensions Of My Product?

Accepted Answer

Taking dimensions from you makes it easier for us to decide the dimensions of the current product. However, if you have no previous dimensions, then there is a chance that your product might not fit into the box. Ultimately, you will not be satisfied with our services. Therefore, we should have previous dimensions and make the most heart-warming and adorable product for you.

Question 6

Do You Offer Box Styles That Are Not Listed On Your Website?

Accepted Answer

Yes! We do it because many of the customers have specific requirements that are not available on our website. However, we just need the template, and our designers will make them for you. Although, if you are unaware, you can visit our website to see different styles and choose from them.

Question 7

What Forms Of Payment Do You Accept?

Accepted Answer

There is no doubt in the fact that technology has reached heights today and that making payments has become easier with time. Therefore, To meet the modern patterns and for the convenience of our customers, we accept all the forms of payment. You can pay for your orders through Master Card, PayPal, Union Pay, Visa, and all the other channels of payment.

Question 8

Will My Colours Match If I Reorder The Same Box Again?

Accepted Answer

In this case, you have to contact or give your order to the same customer service representative or designer to whom you ordered previously. Once you do this, we guarantee that you will get the same order as the previous one. Also, the concerned associate might ask you of earlier samples, so please cooperate with us and let us serve you with the best.

Question 9

Do You Offer Graphic Design Services?

Accepted Answer

Yes, we have a panel of expert graphic designers waiting to serve you. Once you have placed your order, want to have a look at the quality of designs and patterns that we offer. You can simply ask us for prototypes, and we will send you a 2D and 3D mockup of your graphic designed box.  Moreover, you can also have RGB, Vector, and Raster Graphic facilities.

Question 10

Do You Offer Custom Box Style?

Accepted Answer

Surely, we offer you an immense variety of custom box styles. So that it is easier for you to make a decision based on your needs, you can select from the list of box styles at our website. There are plenty of them ranging from Tuck-End Boxes to Double Wall Front Tuck End Mailers Boxes. Place your order now and get them anytime soon!

Question 11

Can I Have Printing On The Inside And Outside Of The Box?

Accepted Answer

Yes, sure! You can have printing on the inside as well as the outside of the box. We have a wide range of customizations available for you so that you can choose anything that aspires you. Make your decisions and let us know. Indeed, we will do the best for you.

Question 12

Are There Any Hidden Fees? What About Die And Plate Costs?

Accepted Answer

No! for sure, there are no hidden charges because Our utmost requirement is the contentment of our customers. Therefore, we have it all open and out. It is what is in front of you. There are no hidden charges because there are no die and plate charges, unlike other companies. We care about you and your money as much as you do.

Question 13

Do You Ship To Countries Other Than The United States?

Accepted Answer

Yes, we do! With time our network has increased to an innumerable number, so our delivery is available worldwide. Place your order form any continent, city, or country, and we will ship it to you in your required time.

Question 14

When Will I Receive My Custom Box Order?

Accepted Answer

Unlike other companies, we have a set of rules that we follow. Therefore, we make sure that your order is delivered to you within the given time, which is of 8-10 business days. However, you can also let us know if you want the order a bit earlier, so we can help you out. The cost will increase a bit, but you will surely receive the order by the next 6-8 days.

Question 15

Does The Cosmetic Boxes Require A Minimum Order?

Accepted Answer

Yes, of course! Our minimum limit per order is 100 units per design. For instance, if you order a specific design of boxes, then you must at least place the order for 100 pieces. It is our minimum order quantity (MO). Moreover, this option is feasible for both of us as it is easier for us, and you can avail of some deals and discounts on bulk orders.

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Company Info

The Cosmetic Boxes Australia